Giant Steps Tasmania believes effective communication is central to the establishment of a
positive partnership between different parts of the school, between school and home and
between the school and the wider community.
A copy of this policy is given to all parents on enrolment and is available on the school’s
Giant Steps Tasmania:
• Provides parents/ carers and the wider community with information about events
taking place at the school.
• Provides a two-way channel of communication between parents/ carers and the
• Provides parents with an avenue for communicating their concerns to teachers and
an opportunity to take their concerns further is necessary (see also Grievance Policy).
• Provides parents/ carers with opportunities to communicate with staff about
students’ progress, achievements and issues.
• Provides a two-way channel of communication between staff and Management.
• Fosters channels of communication between staff and students.
• Maintains and utilises a wide range of communication methods.
To support effective communication between all stakeholders in order to maintain an
environment that is open, honest and transparent and which ensures a safe environment
To ensure that all communication is conducted professionally and with respect for the well-
being of all members of our community.
Communication between Parents/ Carers and the School
1. A yearly calendar of School events is supplied on the school website. This is provided to
parents/ carers at the beginning of each school year and is updated regularly.
2. A weekly newsletter is emailed to parents/ carers and the community about school
activities, developments and initiatives.
3. Official correspondence from the School is printed on school letterhead and is signed by
the Principal (or delegate) prior to circulation.2
4. Teachers use the student’s Communication Book for fast and informal contact with
parents/carers and respite accommodation. Parents/ Carers and respite accommodation are
encouraged to use the Communication Book to raise matters of celebration or concern with
5. The StoryPark App is utilised for information about students’ learning activities and
parents can contact staff using this App during normal working hours.
6. The School’s website contains important information about the school, staffing,
curriculum, events, the school calendar and community involvement.
7. The School’s Facebook page highlights upcoming and important events.
8. All written communication from parents/ carers is acknowledged in writing (email or SMS
within 24 hours and mail within 3 working days). It may take longer to answer specific
queries and concerns and this is made clear in the acknowledgement.
9. Parents are encouraged to contact the school office and teachers by phone or text
message. Parents are reminded that school staff are not available outside of normal working
10. Parents/ Carers are contacted in writing regarding IEP meetings. It is expected that all
parents/ carers will attend two face-to-face IEP meetings each academic year. (See: Home-
11. A written report against IEP goals is sent to parents/ carers mid-year and at the end of
12. Parents/ carers are required to provide the school with updated information about
students mid-year and at the end of the year. Students cannot be re-enrolled if the school
does not receive up-dated information prior to the start of the new academic year.
13. Teachers respond in a timely manner to phoned requests for information or
appointments, acknowledging calls within 24 hours.
14. Teachers keep a record of their contact with parents/ carers, respite homes and schools
where students are dual-enrolled in their Communication Books.
15. Front office staff answer telephone calls promptly, using professional responses with a
friendly manner and they return telephone messages within 24 hours.
16. Front office staff pass on messages to relevant staff as promptly as possible.
17. Front office staff respond in a timely manner to verbal or written requests for
information or appointments, sending information requested within 3 days.
18. Giant Steps Tasmania has a Parents Group which meets regularly with the Principal and
other staff members. The purpose of the group is to represent parents/ carers and raise
matters of interest/ concern and to assist the school with feeding into and helping to review
the School Improvement Plan.3
19. Parents/ Carers are aware that bus staff do not carry messages between the school and
home as the responsibility of bus staff is to ensure the safety and well-being of students on
their journeys to and from school.
20. Messages about student absences (see Addendum 1) and appointments can only be
accepted via phone to the school office.
The school’s telephone number is: 6362 2522
The school’s email address is: firstname.lastname@example.org
The school’s address is: 37 West Church Street, Deloraine 7304
Communication with staff
Information for Staff is disseminated through:
• The Whiteboard in the staffroom
• Professionals’ Meetings
• Health & Safety Meetings
• Staff Meetings with the Principal
• Class Team Meetings
• Email (It is an expectation that staff check their emails daily and respond as
requested to all emailed communication).
1. Staff complete the required form to request unplanned leave or carer’s leave.
2. Staff contact the Education Administrator before 7.30 am by phone or SMS if they are
unable to attend work.
3. Staff submit reports of student incidents, accidents or concerns regarding student
behaviour or wellbeing in a timely manner and on the appropriate forms.
Communication with students
As students at Giant Steps may be partially verbal or non-verbal, it is important that all staff
are adequately equipped to be positive communication partners for them. Giant Steps
Tasmania facilitates regular PDs to improve staff members’ skills in this area.
In the event of a school closure being necessary, teaching staff aim to provide students with
on-going access to education and support remotely. Teachers use a variety of different
materials and resources to:
1. Communicate with students regularly
2. Manage remote learning
3. Facilitate students’ self-directed learning
4. Support students’ literacy
5. Create engaging and stimulating digital lesson content
(See Addendum 2)
Annual Principal’s report
The principal publishes an annual report to the school’s wider community on the school’s
website each year outlining information from the previous year. The information includes:
• the curriculum4
• extracurricular activities
• total number of enrolments
• a summary of assessment results (including NAPLAN)
• patterns of attendance
• school improvement and staff development priorities
• parent/ carer, teacher and student satisfaction with the school
• strategies used for involving parents in their child's education
• staff composition and qualifications of teachers
• average staff attendance.
1. Communication procedures for Attendance Issues
2. Resources for teachers to support communication and remote learning during a closure
Authorised by: Paul Bowman
Position: Chair of Board
Original policy developed by: Chris Jacobsen
Position: Formerly Education Administrator
Date Original Policy developed: October 2017
Date of last review: October 2018
Staff consultation period: August 2020
Revisions prepared by: Chris Jacobsen, Fairlight Educational Consulting
Date of next review: October 20225
Parent/ Carer calls School Office to
inform school of any unforeseen
School Office passes on messages
about attendance to relevant staff
Class teachers take daily attendance
when school buses arrive
Attendance Sheets sent from classes
to School Office by 9.30
Office records Attendance,
Authorised Absences, Unauthorised
Absences and Lateness
Office follows up any unexplained
absence by phone
If absences remain unexplained by
end of school day they are recorded
Office prepares fortnightly
attendance report for Principal
Principal/ Authorised Person contacts
parents/ carers in case of high levels
of unauthorised absences
A meeting with parent/ carer is
arranged to address concerns
If issues cannot be resolved School
contacts Education Registrar to begin
Addendum 1: Communication Procedures for Attendance Issues6
Addendum 2: Resources for teachers to support communication and remote
learning during a closure
1. Communication Tools
Hangouts Meet – Video calls integrated with other Google’s G-Suite tools.
Teams – Chat, meet, call and collaboration features integrated with Microsoft Office
Skype – Video and audio calls with talk, chat and collaboration features.
WhatsApp – Video and audio calls, messaging and content sharing mobile application.
Zoom – Cloud platform for video and audio conferencing, collaboration, chat and webinars.
2. Remote Learning Management Systems
CenturyTech – Personal learning pathways with micro-lessons to address gaps in knowledge,
challenge students and promote long-term memory retention.
ClassDojo – Connects teachers with students and parents to build classroom communities.
Edmodo – Tools and resources to manage classrooms and engage students remotely.
Google Classroom – Helps classes connect remotely, communicate and stay-organized.
Schoology – Tools to support instruction, learning, grading, collaboration and assessment.
Seesaw – Enables the creation of collaborative and sharable digital learning portfolios and
3. Self-directed learning content
ABRA - Selection of 33 game-like activities to promote reading comprehension and writing
skills of early readers.
Khan Academy – Free online lessons and practice in maths, sciences and humanities, as well
as free tools for parents and teachers to track student progress.
KitKit School - Tablet-based learning suite with a comprehensive curriculum spanning early
childhood through early primary levels.7
Mindspark – Adaptive online tutoring system that helps students practice and learn
Music Crab – Mobile application accessible for music education.
OneCourse – Child-focused application to deliver reading, writing and numeracy education.
Polyup – Learning content to build math and gaining computational thinking skills for
students in primary and early secondary school.
Quizlet – Learning flashcards and games to support learning in multiple subjects.
SDG Academy Library - A searchable library of more than 1,200 educational videos on
sustainable development and related topics.
YouTube – Huge repository of educational videos and learning channels.
4. Literacy Support
Global Digital Library – Digital storybooks and other reading materials easily accessible from
mobile phones or computers.
Reads – Digital stories with illustrations.
Worldreader – Digital books and stories accessible from mobile devices and functionality to
support reading instruction.
5. Digital lesson content creation
Thinglink – Tools to create interactive images, videos and other multimedia resources.
EdPuzzle – Video lesson creation software.
Nearpod – Software to create lessons with informative and interactive assessment activities.
Squigl – Content creation platform that transforms speech or text into animated videos.
Note: This information can also be found in the Curriculum and Assessment